John L. Jorgensen
81 Old Ferry Road
Haverhill, MA 01830
Home: (978)521-8078
Mobile: (978)621-3734
jjorgens@2gn.com

Summary
Committed professional with more then twenty years of experience in the computer and electronics industries. Proven track record of excellence in communications, customer relations, building and managing teams, and problem solving. In depth knowledge of unix and networking and the ability to adapt quickly to new environments. Able to effectively build and lead a team to solve complex problems.

Technical Summary
Proficient with: Linux, Perl/mod_perl, CVS, shell scripting, Cisco Routers, Cisco PIX Firewalls, Check Point Firewall, Subversion TCP/IP, VPN, Apache Web Server, NFS, Network and Application Monitoring.
Working knowledge of: MySQL, PostgreSQL, Mac OSX, BSD Unix, PHP, Ethernet hubs and switches, Microsoft Networking, NIS, Windows Desktops and Servers.

Experience
Quattro Wireless, Inc (acquired by Apple Computers, inc. 01/01/2010)
Operations Manager (02/2007 to present)

• Implemented a mobile redirector in C, mod_perl, and PHP which redirects mobile devices from client web sites to Quattro Wireless mobile sites.
• Wrote perl scripts to test the accuracy of our redirector and the redirectors that our clients may choose to use.
• Wrote many adhoc perl scripts to report on web traffic statistics and where they might differ from what is in the mysql transactional database.
• Wrote a mod_perl image processor as a web service to adjust images for use on mobile devices.
• Used Subversion to manage changes to scripts and configuration.
• Installed Nagios and Cacti to monitor and alarm production systems.
• Managed a 200 plus server production environment 24/7 including reacting to alarms, installing new servers, managing capacity, and responding to crisises.
• Performed IT function in a company of 50+ people.
• Managed the data center network equipment including; Cisco ASA, BigIP load balacer, and Cisco and HP switches.

m-Qube, Inc., Boston, MA
Director of Infrastructure (3/2004 to 01/2007)
Managed two data centers and all IT infrastructure.

• Managed an operations team with the goal of maintaining and improving the production ASP environment.
• Wrote Perl sctipts to report on Oracle performance data and message traffic trends.
• Implemented a 24x7 NOC for system monitoring and first level response to client issues.
• Migrated production application services from the Seattle data center to m-Qube's Waltham data center.
• Acted as subject matter expert for UNIX, networking, and application level problems in a distributed, high traffic environment.
• Implemented network monitoring to manage the health of applications, operating systems, and the network.
• Managed carrier and customer VPN's and application connections.
• Performed IT and technical support duties for the first year and assisted in building out these groups at later stages.

More Magic Solutions, Newton, MA
IT Manager and Release Engineer (12/2002 to 3/2004)
Supported all IT infrastructure. Managed builds and releases of More Magic's software.

• Migrated all IT services from Finland to the Newton office.
• Implemented UNIX services that operate in a Windows desktop environment.
• Successfully Managed the 3com NBX IP telephony system.
• Maintained the Windows 2000/Windows XP desktop environment.
• Managed the CVS repository and improved developer efficiency by properly training them in CVS usage.
• Improved the efficiency of the software build system by applying extensive shell scripting knowledge to remove problems and redundancies.

Netmanage, North Andover, MA
Principal IT Engineer (8/98 to 11/2002)
Supported corporate UNIX assets. Maintained the corporate WAN. Assisted the Windows administrators when necessary.

• Monitored router traffic and host statistics via MRTG.
• Implemented network monitoring and intrusion detection systems.
• Implemented and maintained Sendmail, Apache, Proftpd, Samba, and NFS services.
• Monitored and maintained the worldwide corporate WAN.
• Assisted in planning and implementing VPN.
• Implemented Checkpont Firewall and management stations.
• Implemented IP Tables Firewalls and FWBuilder.
• Supervised and mentored junior UNIX sysadmins in their tasks.
• Integrated UNIX and Windows authentication, file services, and print services.
• Designed and authored a web based Knowledge Base application.

Netmanage (formerly FTP Software, Inc.), North Andover, MA
Network Administrator (9/95 to 8/98),
Supported a class-B network including DNS maintenance, LAN hardware support, Router configuration, and assisting the unix group as needed.

• Supported a 1000+ node TCP/IP Network in a diverse media environment.
• Maintained Dial in servers with nearly 100 percent uptime.
• Maintained a Complex DNS environment with multiple zones.
• Coordinated major changes in LAN topology while maintaining maximum uptime
• Upgraded and maintained various unix based servers.
• Supported internal PC end users, repairing hardware, software, and network problems on a wide variety of PC based platforms.
• Wrote log parsing report generators to track costs and uptime.

2GN, North Andover, MA
Internet Services Manager (6/97 to 1/02)
Managed the physical network and internet services in a demanding customer environment.

• Designed and implemented an internet services network from the ground up.
• Constructed robust servers based on Linux and FreeBSD.
• Implemented secure services with SSH and an SSL enabled apache web server.
• Built and maintained perl and PHP based web applications.
• Implemented web based email and scheduling services for internal and external customers.

• Serviced nearly 200 small to large business customers, assessed needs and repaired & installed electronic equipment consistently achieving high customer satisfaction.
• Closed fifty percent more calls per week than other New England region Service Representatives.
• Successfully resolved many problems on unfamiliar equipment without training.

• Effectively trained forty staff on Electro Static Discharge, general shop safety, Radar Systems repair, and other technical subjects increasing practical skills and knowledge.
• As crewchief, directed teams of four to eight repair persons who transported, troubleshot, and repaired multimillion dollar radar systems.

• Kehei Wiki A web community builder written by Bob Racko. Contributions included modularization and a revision control system.
• PHPLdap A simple PHP script used to update an LDAP database.
• pwiki A PHP based web community builder with authentication and revision control.
• Trac T84 A scripting language written by the late Calvin Moores. Contributions include a modernization rewrite, bit level comparision primitives, and floating point math primitives.

AT&T GIS Communications, Electronics School 2/94 - 7/95
Dayton, OH
Courses covering: Point of Sale Repair, PC Repair, Plotter Repair, and various networking courses.